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Choose Your Preferred Date and Time
With exclusive access to Early Bird Tickets, you now have the opportunity to select your preferred date and times for The Grotto's magical 2025 season in London.
Experience the Wonder of The Grotto
Don't miss out on the mesmerising magic of The Grotto's 2025 season. Secure your place now before the best dates sell out!
Whispering Winter Sessions
To ensure the ‘Dear Santa’ experience is a joy for every child, including those with Special Educational Needs and Autistic Spectrum Disorder, we’re introducing ‘Whispering Winter’ sessions.
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Coming To London!
The Grotto is making it's debut in London! After a magical season that captivated so many in Manchester and Dubai, we’re inviting London to be part of our next enchanting journey in 2025. We’re pulling out all of the stops to make the 2025 experience even more mesmerising. The magic awaits - secure your place in the wonder of The Grotto’s 2025 season now!
Ticket Pricing
Child: £27 pp | Adult: £9.50 pp
Babies (Under 12 months): FREE (no gift will be given with this ticket) [A baby can attend for free with the purchase of 1 child ticket + 1 adult ticket. If there are no other children in the booking, a baby would be considered as the child to meet the minimum requirement]
Carer: FREE
Each booking carries a small yuletide service fee at checkout and is sealed with North Pole magic, making it non-refundable.
Minimum Booking: 1 Adult & 1 Child
Maximum Per Booking: 5 Guest In Total
Babies (Under 12 months): FREE (no gift will be given with this ticket) [A baby can attend for free with the purchase of 1 child ticket + 1 adult ticket. If there are no other children in the booking, a baby would be considered as the child to meet the minimum requirement]
Carer: FREE
Each booking carries a small yuletide service fee at checkout and is sealed with North Pole magic, making it non-refundable.
Minimum Booking: 1 Adult & 1 Child
Maximum Per Booking: 5 Guest In Total
Booking Slots
The time slot of your chosen booking at The Grotto is a 10 minute window for entry. To begin your journey, each child must be accompanied by at least one festive elder, with no more than five Christmas explorers in one group. To ensure a seamless passage to the wonderland that awaits, kindly arrive 5 minutes before your designated booking slot.
Experience the Magic
of The Grotto
Scroll to move through the experience
The anticipation builds
Welcome to the Grotto
Upon arrival at The Grotto, your first steps lead you to the ticket office, where our welcoming team hands you your very own Santa letter. With your heart fluttering with excitement and the anticipation of what lies ahead, you’re on the threshold of stepping into a wonderland. The magical journey begins, inviting you to immerse yourself in the enchanting wonders of The Grotto.
The journey begins
Candycane Lane
Step into Candycane Lane, a sweet and sparkling world where this year’s all-new adventure begins. Here you’ll meet one of Santa’s friendliest elves, who welcomes your family into the start of your journey. Your little ones will write a heartfelt letter to Santa and get creative with festive colouring in. It’s a joyful moment to slow down, get creative, and write down your Christmas wishes to Santa.
Keep the magic flowing
Enchanted Forest
March into the twinkling Enchanted Forest, where laughter leads the way! Watch out for snowballs as you wind through snow-dusted trees and giggle your way to the next magical mission.
Deliver your letter
Merry Mailroom
In the Merrymakers Mailroom, you will help the elves save Christmas! All the letters need sorting before you stamp your very own letter which is sent off to Santa
Believe the Magic
Santa's Grotto
The moment you’ve been waiting for... it’s time to enter Santa’s cosy cabin for your meet and greet opportunity. Thankfully, your family’s hard work has paid off and Santa received the letters by special delivery. It’s time to read through your letter with Santa and his Head Elf, Jingle, before having a professional photo taken and receive your Christmas gift in this special moment.
Cherish the Memories
Gift Shop
At the end of your journey through The Grotto, step into our charming Gift Shop - the perfect place to wrap up your magical experience. Here, you’ll have the chance to view and purchase your professionally taken photo with Santa, available in a selection of beautiful formats.
Choose from a curated range of keepsakes including festive photo baubles, snow globes, glitter frames, classic photo frames, and wooden hanging decorations. Each item is designed to help you treasure the memory of your visit for years to come.
Choose from a curated range of keepsakes including festive photo baubles, snow globes, glitter frames, classic photo frames, and wooden hanging decorations. Each item is designed to help you treasure the memory of your visit for years to come.
Experience the Magic
of The Grotto
Scroll to move through the experience
The anticipation builds
Welcome To The Grotto
Upon arrival at The Grotto, your first steps lead you to the ticket office, where our welcoming team hands you your very own Santa letter. With your heart fluttering with excitement and the anticipation of what lies ahead, you’re on the threshold of stepping into a wonderland. The magical journey begins, inviting you to immerse yourself in the enchanting wonders of The Grotto.
The journey begins
Candycane Lane
Step into Candycane Lane, a sweet and sparkling world where this year’s all-new adventure begins. Here you’ll meet one of Santa’s friendliest elves, who welcomes your family into the start of your journey. Your little ones will write a heartfelt letter to Santa and get creative with festive colouring in. It’s a joyful moment to slow down, get creative, and write down your Christmas wishes to Santa.
Keep the magic flowing
The Enchanted Forest
March into the twinkling Enchanted Forest, where laughter leads the way! Watch out for snowballs as you wind through snow-dusted trees and giggle your way to the next magical mission.
The Final Mission
Merry Mailroom
In the Merrymakers Mailroom, you will help the elves save Christmas! All the letters need sorting before you stamp your very own letter which is sent off to Santa
Believe the Magic
Santa's Grotto
The moment you’ve been waiting for... it’s time to enter Santa’s cosy cabin for your meet and greet opportunity. Thankfully, your family’s hard work has paid off and Santa received the letters by special delivery. It’s time to read through your letter with Santa and his Head Elf, Jingle, before having a professional photo taken and receive your Christmas gift in this special moment
Cherish the Memories
Gift Shop
At the end of your journey through The Grotto, step into our charming Gift Shop - the perfect place to wrap up your magical experience. Here, you’ll have the chance to view and purchase your professionally taken photo with Santa, available in a selection of beautiful formats.
Choose from a curated range of keepsakes including festive photo baubles, snow globes, glitter frames, classic photo frames, and wooden hanging decorations. Each item is designed to help you treasure the memory of your visit for years to come.
Choose from a curated range of keepsakes including festive photo baubles, snow globes, glitter frames, classic photo frames, and wooden hanging decorations. Each item is designed to help you treasure the memory of your visit for years to come.
Photo Gallery
Take a glimpse into the wonder of the Grotto and the magic that awaits.
Location: North London - Brent Cross
Step into the magic of Christmas at Brent Cross Shopping Centre, as The Grotto makes its highly anticipated debut in North London.This year’s experience is set in a prime central location inside the shopping centre - right by the main central staircase and food court area, in the heart of the mall. Perfectly positioned for easy access from all entrances, this new spot is just moments away from the hustle and bustle of the centre’s most popular shopping and dining areas.
Location: North London - Brent Cross Shopping Centre
